Return & Refund

At www.athomtrendz.com we offer an EASY refund and exchange policy. If you are not entirely satisfied with your purchase, you may return/ exchange items bought from www.athomtrendz.com.

1. By when can I return the products?

We would like you to have complete peace of mind when buying products from www.turtleonline.in. If you are not fully satisfied with your purchase you can return the items to us within 10 days of placing the order.

2. Do I get a refund for the returned products?

We assure you a 100% refund (excluding shipping charges, if any) in case of returns within 30 days of placing the order for orders paid by debit/credit card or through net banking.

In case of COD, we will provide you with Credit worth the purchase amount (excluding shipping charges, if any) valid for 6 months. We cannot refund in cash/cheque for COD orders.

3. Can I cancel my order?

You can cancel an order placed with us by dropping in a mail at support@premierhouse.in or giving us a call at +91 8861285819/ (080)23384566

4. Can Athom Trendz cancel my order?

We will cancel any order which remains undelivered due to the unavailability of the customer if the customer does not reach out to us within 7 days of the attempted delivery. The due amount will be refunded to the customer after deducting shipping charges.

We would also be cancelling any Gift Voucher purchases for orders where the customer is not available for accepting the delivery and does not reach out to us within 7 days of the attempted delivery. The GV will be considered void if the customer fails to reach us within the validity period of the GV. Any amount paid to us would be refunded after deducting shipping charges.

A fresh order would have to be placed in case of all cancelled orders.

5. Do I have to pay courier charges for returns?

We offer free and easy returns through our pickup service. You do not have to bear any courier charges for returning the products.

For COD orders, any extra amount will be given by way of Credit ONLY. Partial refund in cash/cheque/bank transfer cannot be made for COD orders.

6. What is the process for exchange?

If you wish to exchange a product, just drop us an email at support@premierhouse.in with the details of your order:

§ Order no.

§ Product code of the product you wish to exchange

§ Product code of the product you want in exchange for the previous product along with the Size and Fit.

§ Reason for exchange

§ State whether you want credit or refund for extra amount if any – Only for prepaid orders.

We will initiate a pick up request and arrange for the product to be picked up within 2-3 days of placing the request.

Please make sure that the following address is clearly printed/written on your returns parcel in case of pickup:

Athom Trendz (P) Ltd,

Premier House, No 18, 76th A Cross,

6th Block, Rajajinagar, Bangalore 560010

Ph: +91 8861285819/ (080)23384566

Please do ensure your availability and the package being ready for handing over the return to the pickup team. On pickup, you will be receiving a receipt with the tracking no. of your returns consignment. Please retain this till we confirm receipt of your consignment.

Once your order reaches our warehouse, after following the necessary QC procedures, we will initiate the dispatch of exchanged product.

The exchange will only be made if the returned product is found in the condition it was sent without being used and is passed through our QC to check. No refund/exchange will be issued if the products are found to have been used or damaged in any way by the customer.

7. What is the process of Return?

If you wish to exchange a product, just drop us an email at support@premierhouse.in with the details of your order:

§ Order no.

§ Product code of the product you wish to return

§ Reason for exchange / return

§ Mode of refund – refund or credit (in case of prepaid orders)

We will initiate a pick up request and arrange for the product to be picked up within 2-3 days of placing the request.

Please make sure that the following address is clearly printed/written on your returns parcel in case of pickup:

Athom Trendz (P) Ltd,

Premier House, No 18, 76th A Cross,

6th Block, Rajajinagar, Bangalore 560010

Ph: +91 8861285819/ (080)23384566

Please do ensure your availability and the package being ready for handing over the return to the pickup team. On pickup, you will be receiving a receipt with the tracking no. of your returns consignment. Please retain this till we confirm receipt of your consignment.

Once your order reaches our warehouse, after following the necessary QC procedures, we will initiate the refund/credit/ dispatch of exchanged product.

Any refund/exchange will only be made if the return is found in the condition it was sent without and is passed through our QC to check for damages and used products. No refund will be issued if the products are found to have been used or damaged in any way by the customer.

8. What if I want to return an item which was delivered in a damaged condition?


In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise for a refund or an exchange.

Please mail us the details of damage – with an image preferably and we will do the necessary check for damages after having it picked up.

We will also refund the shipping charges applicable to that item, if we are unable to exchange or replace the item. The replacement item will be shipped to you at no additional shipping charge.

9. Can I return or exchange a product purchased through Gift Voucher?

You cannot exchange the product for a different one. In case we do not have the product, you would be allowed to select another product of the same value only.

10. Necessary Precautions:

Before accepting delivery of any merchandise, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and e-mail us at support@premierhouse.in, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

If you request a return/exchange through courier collection, at the time of collecting the merchandise, you will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice for future reference, before handing over the return merchandise and original sales invoice to the courier. We will send the original invoice back to you through courier, after processing your return/exchange request.

Any refund against a return request made to www.athomtrendz.com, customer support, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise along with the original sales invoice.

Refunds of payments charged to the Card holder’s credit card will only be credited back to the Card holder’s credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Card holder’s credit card account as that is managed by the Card holder’s issuing bank.

Please make sure that the following address is clearly printed/written on your returns parcel in case of pickup:

Athom Trendz (P) Ltd,

Premier House, No 18, 76th A Cross,

6th Block, Rajajinagar, Bangalore 560010

Ph: +91 8861285819/ (080)23384566

Please mail us anytime at support@premierhouse.in or call us at

+91 8861285819/ (080)23384566

(10.00am-6.00pm IST from Monday – Friday) (10:00 am – 3:00 pm on Saturdays), if you have any queries or concerns about our returns and exchange policy.